Returns and Refunds policy

(Last Update : 1st April 2017 )

 

Glamego box:

Products in the box are pre-selected by Glamego.com and we will not be able to replace the products in the event if you don’t like them. There is no returns and no refunds available on the Glamego box since these are discovery boxes for you to explore and experience beauty beyond borders. You are always welcome to share your valuable feedback about any product through reviews and ratings and you can also

mail us at: grillus@glamego.com

Damaged product:

In the event of a product being damaged in transit, we will replace it with another piece, provided the issue is communicated to us backed with genuine image as proof and within 24 hours of delivery of the Glamego box. The replacement process would take up to 5 days.

After 24 hours Glamego.com will not be held responsible for compensation or refund.

One cannot cancel the purchase in the event of damage but the product will be replaced.

Wrong items received:

In case you receive items that are different from the ones you ordered, we will have the incorrect items picked up from your shipping address. We will also ship the right items to you at the earliest.

Cancellations after Shipping: 

Cancellation of Product: No cancellations accepted after shipping.

Cancellation of Glamego box: No cancellations accepted for 1 month.

For cancelling 2nd (& 3rd) month subscription one must cancel within 12 hours of booking. Cancellation charges of Rs 150 will be charged.

Cancellation of 3-month subscription: Should be cancelled on or before 45 days prior to the third month subscription out of three.

Cancellation of 6 & 12-month subscription: The above-mentioned cancellation process is same for 6-month and 12-month subscription.

 

Shipping:

Ordered products shall be shipped within 2-3 business days and we aim to deliver your order within 4-5 business days from the date of dispatch. 

Orders received on Saturday, Sunday or during Holidays are delivered with a delay of 2 more days. For orders outside TELANGANA, the customer’s state may charge an Octroi & any other taxes imposed by the local government on the top of the price of the item. These charges are beyond our control and cannot be reimbursed.

If a non-delivery or late delivery occurs due to a mistake by the Customer and the ordered comes back to the warehouse, any extra cost spent by Glamego.com for re-delivery shall be claimed from the customer.

Glamego.com holds complete right to cancel the order in case of no response from the customer either in person or e-mail or phone. For any courier charges incurred, in the process of trying to deliver the product and it returns to warehouse due to non-availability of customer, shall be claimed from the customer.

International Shipping:

International shipping is not available on our website currently.

Applicable only for  products purchase.

Return of cosmetic products:

Products should not have been tried or used and the packaging should be intact when returned.

A return can be done only if the product received is incorrect or damaged in transit.

 

Return of Perfumes & Fragrances:

Products should not have been sprayed or used and should have the seal intact.

A return can be done only if the product received is incorrect or damaged in transit.

 

Refund policy

For products ordered through Net Banking, Debit Card or Credit Card, the amount will be transferred back into the bank account from which it was paid within 15 working days from the date of products received by Glamego.com from you.